Contact Us

Contact Us

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Contact Us

How to Buy

For purchasing products, solutions and services, contact an Alcatel-Lucent sales representative.

For U.S. Federal Government sales, please contact LGS Innovations at https://www.lgsinnovations.com/contact-us. LGS is a wholly owned subsidiary of Alcatel-Lucent serving U.S. Federal Government customers, worldwide.


Find a Partner

Buy directly from an Alcatel-Lucent Business Partner. Locate a partner who can meet your needs:
Business Partner Locator: North America | Enterprise International Business Partner Locator


Support and Training

Browse for Product/Services Literature.


Customer Technical Support

Get support and training information for Alcatel-Lucent's portfolio of products and solutions.


Emergency Outage or Technical Support

For emergency outage situations or technical support in the United States or Canada please dial 1-866-582-3688. For all other countries, please visit our Online Customer Support (OLCS) at support.alcatel-lucent.com.

Alcatel-Lucent employees should contact the Global Service Desk for assistance.


Partner & Vendor Contacts

Partner & Developers
Business Partner Locator: North America | International | Broadband Business Partner International


Web Support Information

Collaboration Workspace & Website support:

For assistance with Alcatel-Lucent Product Training Login IDs/Classes, or other questions regarding Alcatel-Lucent University:

  • Americas: 1-888-582-3688 or 1-770-750-5924
  • EMEA: 33 2 9604 8888 or 49 711821 37563
  • APAC: 612 8306 6661
  • via Email: alu.univ@alcatel-lucent.com

For assistance with Website registration, Collaboration Workspace and web access for these areas:

For assistance with Order Management web navigation, entitlements, (Order Status, Pricing, etc.) and website troubleshooting:

  • Inside the United States: 1-877-894-4647
  • Outside the United States: 1-630-224-9114

For assistance with Online Customer Support website issues:

  • Inside the United States and Canada: 1-866-582-3688, prompt 7.
  • Outside the United States: 1-630-224-9000
  • via Email: olcshelp@alcatel-lucent.com

Compliance Hotline

For suspected violations of company policy or the law, Alcatel-Lucent employees, customers, contractors and members of the public have several options for reporting:

  1. Contact the Compliance Hotline via telephone at:
    1. +1 908-582-0183
    2. 1-888-267-7732 (Toll Free: US and Canada Only)
    3. +1 972-249-0343 (Text Telephone for Hearing Impaired)
  2. Report incidents online through the secure web-site.

Local laws may limit the types of matters for which the Hotline and online web-site may be used in certain countries. Regardless of location, persons wishing to report a suspected violation of law or policy may do so by sending an e-mail.

All information provided is kept confidential consistent with laws and Company policies. Alcatel-Lucent has a strict non-retaliation policy. There will be no reprisal against any person who reports, in good faith, a suspected violation of company policy or law.

Quick Links


Corporate Headquarters

Alcatel-Lucent
3 av. Octave Gréard
75007 Paris,
France
+33 (0)1 40 76 10 10
execoffice@alcatel-lucent.com

 
US Executive Offices

Alcatel-Lucent
600-700 Mountain Avenue
Murray Hill
NJ 07974
+1 908-508-8080