How to Buy
For purchasing products, solutions and services, contact an Alcatel-Lucent sales representative.
For U.S. Federal Government sales, please contact LGS Innovations at https://www.lgsinnovations.com/contact-us. LGS
is a wholly owned subsidiary of Alcatel-Lucent serving U.S. Federal Government customers, worldwide.
Find a Partner
Buy directly from an Alcatel-Lucent Business Partner.
Locate a partner who can meet your needs:
Business Partner Locator: North America | Enterprise International Business Partner Locator
Support and Training
Browse for Product/Services Literature.
Customer Technical Support
Get support and training information for Alcatel-Lucent's portfolio of products and solutions.
Emergency Outage or Technical Support
For emergency outage situations or technical support in the United States or Canada please dial 1-866-582-3688. For all other countries, please visit
our Online Customer Support (OLCS) at support.alcatel-lucent.com.
Alcatel-Lucent employees should contact the Global Service Desk for assistance.
Partner & Vendor Contacts
Partner & Developers
Business Partner Locator: North America | International | Broadband Business Partner International
Web Support Information
Collaboration Workspace & Website support:
For assistance with Alcatel-Lucent Product Training Login IDs/Classes, or other questions regarding Alcatel-Lucent University:
- Americas: 1-888-582-3688 or 1-770-750-5924
- EMEA: 33 2 9604 8888 or 49 711821 37563
- APAC: 612 8306 6661
- via Email: firstname.lastname@example.org
For assistance with Website registration, Collaboration Workspace and web access for these areas:
For assistance with Order Management web navigation, entitlements, (Order Status, Pricing, etc.) and website troubleshooting:
- Inside the United States: 1-877-894-4647
- Outside the United States: 1-630-224-9114
For assistance with Online Customer Support website issues:
- Inside the United States and Canada: 1-866-582-3688, prompt 7.
- Outside the United States: 1-630-224-9000
- via Email: email@example.com
For suspected violations of company policy or the law, Alcatel-Lucent employees, customers, contractors and members of the public have several options for reporting:
- Contact the Compliance Hotline via telephone at:
- +1 908-582-0183
- 1-888-267-7732 (Toll Free: US and Canada Only)
- +1 972-249-0343 (Text Telephone for Hearing Impaired)
- Report incidents online through the secure web-site.
Local laws may limit the types of matters for which the Hotline and online web-site may be used in certain countries. Regardless
of location, persons wishing to report a suspected violation of law or policy may do so by sending an e-mail.
All information provided is kept confidential consistent with laws and Company policies. Alcatel-Lucent has a strict non-retaliation policy. There will be no reprisal against any person who reports, in good faith, a suspected
violation of company policy or law.